Frequently Asked Questions

We have revamped our entire Hoop Streams platform for the 2011-2012 season. The service now has more capacity and can support a larger number of users than ever. We have also incorporated backups for our critical services to drastically improve uptime.

This season, we have expanded upon last year's quality, offering more options for your network speeds and devices. Those devices using the Flash Player (MAC, PC) will need to make sure they are running verion 10 or higher. To verify your version of the Flash Player (or update it to the latest version—for free) visit: http://get.adobe.com/flashplayer/.

With the improvements we've made this year, our Hoop Streams platform delivers the best live-streaming video your computer and internet connection can support using the most sophisticated technology in the industry.

Due to rights issues, we are only able to stream those games produced by CPTV. Games airing on any of the ESPN or CBS channels (including CBS College Sports Television) cannot be streamed.

PLEASE NOTE: Do not sign up for a Pay-Per-View event more than 24 hours before the event is scheduled to begin!

Please call CPTV Customer Service toll-free at 1-800-683-1899 during normal business hours. For assistance during the game, please email hoopstreams@cptv.org

The fields are case sensitive: You must enter your username and password EXACTLY as you registered them. When you subscribe, please make note of your user name and password and keep this information next to your computer.

You have options! You may subscribe for the season in order to see all of the games we stream, plus all of The Geno Auriemma Shows. A season subscription - and your best value - is $59.95. Or you may choose a monthly subscription for $34.95 or the Pay-Per-View* per game option for $14.95. The monthly subscription runs for 30 days from the date of your sign-up; however, monthly subscriptions are automatically renewed unless you notify us that you wish to cancel**.

*Pay-Per-View subscribers: Do not sign up for a Pay-Per-View event more than 24 hours before the event is scheduled to begin!
**PLEASE NOTE: On monthly subscriptions, you will automatically be charged each month unless you call CCBill at 888-596-9279 to cancel your subscription.
We accept MasterCard, Visa or Discover Card only.

Go to www.cptv.org, click on UConn Women's Basketball and then on Hoop Streams. Click on the “Watch Game Live” link.

If you log on to watch the game earlier than the start time*, you may see other video, or you may get an error message, prior to the start of the event.

*Please do not try to log in until 15 minutes prior to a game or The Geno Auriemma Show.

Please call call CPTV Customer Service at: 1-800-683-1899 for assistance between 9 a.m. and 5 p.m. weekdays or contact hoopstreams@cptv.org for assistance. We will respond to you as soon as we can.

You will need a high-speed broadband Internet connection; a Mac or a PC; and Flash Player version 10 or higher.

DSL customers, please contact your provider and request the highest (fastest) download speed they offer. They MAY charge you an additional fee for the higher speeds.

There may be any number of reasons that you are having problems with the Hoop Streams video.

First, in order to view the Hoop Streams please make sure your PC or Macintosh computer meets these requirements:

You must have a high-speed broadband Internet connection such as DSL, cable modem or T1/T3. A dial-up connection will not work.

Hoop Streams is available using Flash Player version 10 or higher only—and will not work on the ipad or iphone at present.

If you don't have Flash Player 10 or higher, or would like a newer version, you can download one free of charge by going to: http://get.adobe.com/flashplayer/

If you are using Flash Player 10 or higher AND are still not seeing any video, you may have an issue with Hardware Acceleration. Please visit this link: http://www.adobe.com/products/flashplayer/

Then: Right click on the flash animation, and select "Settings" from the menu. In the Flash Player Popup box, uncheck "Enable Hardware Acceleration" and close the box. Visit the Hoopstreams page again, and you should be able to see the video.

Your computer may be too old--the processor is too slow, or you do not have enough RAM (memory).

You may have too many applications open. Please note: You should not be running any other applications in the background at the same time as Hoop Streams. There may be network congestion or a problem with your ISP (Internet Service Provider), or your DSL connection download rate may too slow.

DSL customers, please contact your provider and request the highest (fastest) download speed they offer. They MAY charge you an additional fee for the higher speeds.

It could be that the cookies in your browser are disabled. Make sure your cookies are enabled. Use your Help Menu on your Internet Browser (Internet Explorer, Safari, Firefox, Chrome, etc) to perform this function.

For technical support, please email hoopstreams@cptv.org. Please note, technical support request volume may be high during live events, resulting in longer than expected wait times--for best results test out your log-in and connection prior to the start of a streaming event.

No! All programs will be available in the Hoop Streams archive within 24 hours of the conclusion of the live streamed event. As long as your subscription is valid, you may watch the games whenever it is convenient for you — as many times as you wish. The same is true for all of The Geno Auriemma Shows.

To view a program, find the game or show that interests you, click on the underlined name (the link) of the program, which is located below the date.
As a season subscriber, you will be able to watch these programs as often as you wish through April 15, 2012.

As a monthly subscriber, you may watch as often as you wish for 30 days from the time you signed up. Please note that monthly subscriptions are automatically renewed unless you notify us that you wish to cancel.

As a Pay-Per-View subscriber, you may watch during the 48 hours from the time you signed up.

No. Games and Geno Shows may not be downloaded to your computer.

All computers and television sets are different. You will need to check with your television and computer user manuals. We cannot advise you.